The Central Board of Secondary Education (CBSE) has introduced a toll-free helpline to counsel students ahead of the Class X and Class XII Board exams to overcome exam-related stress. It is for the first time that the board has introduced a centralised access system similar to that of a call centre.
Students can now dial 1800-11-7002 from any part of the country free of cost. The helpline will be operated by principals and trained counsellors from CBSE-affiliated schools along with psychologists and social scientists between 8 am and midnight. The service is al-so available for specially-abled children. The Board exams begin in the first we-ek of March and counselling will continue till April 8.
The operators of the helpline will answer the general queries of students and will also transfer their calls to the counsellors for psychological counselling.
Apart from this, the CBSE has also launched question-answer columns in newspapers, interactive voice resp-onse system (IVRS) and on-line counselling through its website to reach out to the students. “The director (academic) and Controller of Examinations, CBSE, can be contacted for online cou-nselling at diracad.cbse@ yahoo.co.in,” said Ms Rama Sharma, the CBSE spokesperson.